FAQ's

Do we ship our products AUS wide?

Yes we do!

 

What is the turn around time for orders?

Depending on the volume of orders, it can take 3-5 business days to complete your order before it’s shipped for delivery.

 

How much is Shipping?

Shipping is a $10 flat rate or $15 for express. Any purchase over $100 automatically qualifies for free shipping.

 

Do we have pickup options available?

At the moment, we only offer delivery.

 

Do we accept refunds or exchanges?

 

In the unlikely event that there is a mistake or an issue with your order please email us and explain the issue, please include photos if possible. If we have made a mistake or if there is a faulty item then we will send you a replacement item as quickly as possible.

We are unable to refund/exchange personalised products if you’ve changed your mind or made a mistake during the ordering process, so please choose carefully and triple check all spelling before submitting your order.

 

 

For any further enquiries please contact us at info@miekathelabel.com